- Products
Laser Cutting Machine
Tube Cutting Machine
Press Brake Machine
Shearing Machine
Slotting Machine
Laser Cutting Machine
Tube Cutting Machine
Press Brake Machine
Shearing Machine
Slotting Machine
Hope that Haden Service & Support can be of help to you !
24*7
Remote Service
Our team is available round-the-clock to provide uninterrupted support whenever you need it.
30min
Rapid Response Time
We pride ourselves on responding to your queries and concerns within 30 minutes, minimizing disruptions to your processing.
18
Spare Part Warehouses
Haden Spare Part Warehouses guarantee local sales and fast delivery of our original spare parts, ensuring the optimal and stable performance of your processing.
Dedicated Local After-Sales Team
Haden has professional after-sales teams in various regions, safeguarding your interests and ensuring you have no after-sales issues.
Comprehensive Training
Haden conducts comprehensive training for service personnel to ensure that they provide professional and kind service to users.
A: The available machines include flat laser cutters, compact models, large-format machines, and systems that can process both coils and sheets. Additionally, there are options for tube laser cutting and 3D laser cutting.
A: They are primarily used for laser cutting of metal plates such as stainless steel, plain carbon steel, and aluminum plates. They can also cut materials like aluminum oxide and aluminum nitride.
A: A complete system includes a fiber laser device, a water chiller, a fiber cutting head, the cutting machine itself, a control system, water and air circuits, and an exhaust system.
A: A wide range of power options is available, from 1kW-6kW for compact machines up to 12kW-40kW for large-format models.
A: The machines have an all-steel welded structure to provide high strength and rigidity. Key structural components include the frame, column, ram, worktable, main cylinder, and backgauge.
A: Key components come from various manufacturers, including hydraulic valves from HAWE/Rexroth, the main motor from Estun/Inovance, and the electrical system from Schneider.
A: The controllers are sourced from European companies, including Delem from the Netherlands, ESA from Italy, and Cybelec from Switzerland, to ensure quality and reliability.
A: The machines are equipped with a top punch and a dual-V bottom die designed for precision bending. The tooling is labeled with material composition and a hardness rating of HRC47.
A: Pre-sales services include: providing technical guidance and equipment information based on customer needs, answering customer questions, assisting customers in designing processing solutions, and offering equipment demonstrations for customers to visit, sample, and test run.
A: In-sales services include: assisting with site planning and design, along with arrangements for electricity and gas supply, based on the customer’s actual site conditions; a complete set of equipment operation manuals will also be provided, and customer operators will receive training.
A: Yes, once the customer purchases the equipment and a production order is generated, customer service personnel will arrange for customers to attend internal training at the company. This training covers equipment operation, daily maintenance, and safety knowledge.
A: During the warranty period, for parts damaged due to non-user-related reasons, the company will replace them free of charge (excluding wear and tear parts).
A: The customer service hotline is +86-137-2123-6496
A: The customer needs to complete the equipment’s foundation construction according to the drawings provided by the supplier; after the equipment arrives, they must provide necessary conditions such as hoisting equipment, hydraulic oil, and electricity; and arrange for accommodation and meals for the seller’s personnel who come for training.
A: Yes, during the equipment commissioning process, the supplier will provide free training and technical consulting services for the user’s technical personnel.
A: The company’s quality policy is: “Adhere to scientific management, strictly control processes, and provide customers with high-quality products and satisfactory services.”