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Professional Service, Building Trust

From pre-sales consultation to lifetime maintenance, we provide you with comprehensive, efficient technical support and service guarantees.

Our Service Commitment

On-site maintenance for main units and auxiliary equipment.

Regular adjustment and calibration of equipment ensure optimal performance and allow for the proactive resolution of potential issues.

Rapid Response

24-Hour Rapid Service Support

Global Network

After-sales service covers most countries.

Professional Team

Enhance training to elevate technical proficiency.

Comprehensive Protection

a3-year Quality Assurance, 5-year Warranty

The Full Service Journey

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Pre-Sales
  1. Technical Consultation: Provide professional technical guidance based on client needs.
  2. Solution Customization: Design and formulate the most suitable processing solutions for clients.
  3. Visit and Trial Run: Offer equipment demonstrations, facilitating client visits, sample processing, and machine trials.
engineer loading sheet metal into laser cutter in engineering factory e1758251863588
In-Sales
  1. Site Planning: Assist users in planning and designing the site and electrical arrangements.
  2. Operational Training: Provide comprehensive training on equipment operation, usage, and maintenance for the client’s operators.
  3. Rigorous Quality Control: Strictly adhere to contract terms, ensuring every delivered piece of equipment meets high-quality standards.
fibre laser robotic remote cutting system e1758252143554
After-Sales

  1. Installation and Commissioning: Dispatch technical personnel to the site for installation, commissioning, and acceptance work.

  2. Warranty Policy: Clearly provide a 1-3 year free warranty service, with free replacement of parts damaged by non-human factors.
  3. Lifetime Maintenance: After the warranty period expires, offer lifetime repair services, charging only for cost.
  4. Technical Patrols: Periodically assign customer service specialists to conduct on-site technical patrols and routine maintenance.

Global Service Centers

24*7

Remote Service

Our team is available round-the-clock to provide uninterrupted support whenever you need it.

30min

Rapid Response Time

We pride ourselves on responding to your queries and concerns within 30 minutes, minimizing disruptions to your processing.

18

Spare Part Warehouses

Haden Spare Part Warehouses guarantee local sales and fast delivery of our original spare parts, ensuring the optimal and stable performance of your processing.

Dedicated Local After-Sales Team

Haden has professional after-sales teams in various regions, safeguarding your interests and ensuring you have no after-sales issues.

Comprehensive Training

Haden conducts comprehensive training for service personnel to ensure that they provide professional and kind service to users.

Go to More Service Centers

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